Saleforce.com Administrator

Corporate Sales Operations

The NPD Group, founded in 1966, provides global consumer and retail information that helps manufacturers and retailers make more informed, fact based decisions in order to optimize their business.  Many of the world’s most successful companies rely on us for insight on what is selling, where and why so that they can understand and leverage the latest trends.

The Saleforce.com Administrator is responsible for the administration of a 525 user-base, Salesforce.com Enterprise version system. He/She will liaise with all of NPD’s Business Units and cross functional teams to provide Salesforce support and drive adoption throughout the organization. In addition, he/she will be assigned special technical projects related to Corporate Sales Operations objectives.  The successful candidate must be passionate in supporting the adoption and value of NPD's Salesforce.com system.

This position is located in NPD’s Port Washington, NY

Key Responsibilities:

• Providing global day-to-day end user support
• Performing system configurations such as creating custom objects, triggers and workflows
• Conducting system maintenance
• Driving end user adoption, value, and ROI
• Delivering timely, accurate and actionable business information
• Developing business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth.
• Developing and conducting training sessions and updating training materials
• Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements.
• Manage special projects as assigned.  This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing.

Requirements/Competencies:

• 3-5+ years’ experience in administering a Salesforce.com system. And Salesforce certification in either administration or development. Additional experience with other CRM systems a plus.
• Must have knowledge of relational databases.
• Knowledge of .NET, JAVA, C#, HTML and/or Java Script a plus.
• Excellent written and verbal communication skills.
• Strong presentation and training skills.
• Strong problem solving skills and be able to apply creativity to improve processes.
• Must have attention to detail, a commitment to quality and be customer focused.
• Must be able to work in a fast paced environment and have strong time management skills.
• Strong project management skills to manage lifecycles of small to large scale projects.
• Proficient with MS Office (Excel, Word, PowerPoint).
• BA/BS

The NPD Group is an Equal Opportunity Employer

Please apply here: Job Posting 827