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CRMfusion is hiring a Customer Success Manager

Customer Success Manager

 

CRMfusion Inc – Full-time home office based position

 

Job Description

 

The Customer Success Manager (CSM) has a depth of understanding of both Salesforce and the CRMfusion products with an enhanced understanding of the DemandTools. The person in this position deals directly with CRMfusion customers, assisting them with technical support issues, training and general use of our software products.

 

It is the CSM's responsibility to ensure that customers have a good understanding of how our data quality products work with and enhance their existing Salesforce implementation. They should be comfortable talking with customers and able to assist customers solve their Salesforce data quality questions.

 

The candidate must be located in the United States or Canada and be able to setup a home based office with access to high speed internet.  Central or Eastern time zone preferred, but not required.

 

Skills

 

*Strong understanding of salesforce.com from an administrator’s perspective

*Strong understanding of CRMfusion DemandTools

*Good verbal and interpersonal skills

*Ability to solve data quality problems

*Ability to work at home in an unsupervised environment

 

Preferred Experience Levels

 

*2+ years experience as a Salesforce Administrator

*1+ years experience as a DemandTools Administrator

   * Thorough understanding of MassImpact, MassEffect and Single Table Dedupe modules

*Experience with other CRMfusion applications, PeopleImport and DupeBlocker a PLUS

 

*** This is a full time position and the successful candidate must be located in the US or Canada

 

please email glenn.wilson@crmfusion.com for more information