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michaellmichaell 

Time Tracker Application Installation Problem

Hey,

I was attempting to install the Time Tracking application into a sandbox:

https://www.salesforce.com/appexchange/detail_overview.jsp?NavCode__c=&id=a0330000000KIrsAAG

And I got the following message back:

Your requested install failed. Please try this again.

None of the data or setup information in your Salesforce organization should have been affected by this error.

If this error persists, contact Support through your normal channels and reference number: 1326636586-299 (518307125)

Support said I should post this here as my next step.

Thanks,
Michael Lee
shillyershillyer
Hi Michael,
 
We are aware of this issue. We are aiming to release a fix Wednesday. Can you please try again after?
 
Thanks,
Sati
michaellmichaell
Yes, I was able to install it in a sandbox today!

Thanks!
Michael Lee
Maryam@AppirioMaryam@Appirio

I have attempted to install a private package twice today and I get the same exact message as well:

Your requested install failed. Please try this again.

None of the data or setup information in your Salesforce organization should have been affected by this error.

If this error persists, contact Support through your normal channels and reference number: 2002928298-1414 (717203922)

 

Can you please advise on what I need to do to correct the problem?

Thanks!
-Maryam
shillyershillyer
Hi Maryam,
 
We released some fixes late last week, can you please try again? If the problem persists, please log a case here:
 
Thanks,
Sati
Maryam@AppirioMaryam@Appirio
Hi Sati,

I am still having the same problem. I opened a new case as you suggested: Case Number: 02191833.

Thanks for your help!
-Maryam