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TLF Unable to uninstall managed beta package
I was wondering if anyone out there has gotten into the following situation, and if so, how did you get out of it:
I installed a managed beta package into one of my Developer Edition instances. This package contained several reports. After installation, at some point, I deleted one of the reports from my DE instance. First of all, should I have been able to do this? After all, the report is "managed" and therefore I didn't think I should have been able to delete it. Anyway, now that I have deleted this report, I am unable to uninstall the managed beta package. Every time I attempt to uninstall it, I get the following error:
Data export and uninstall of application MyApplication (Version Name 1.0.8) failed. Your attempt to uninstall could not be completed for the following reasons:
(00O40000001zhhy) could not be removed during uninstall.
Data Not Available: The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our <A href="javascript:openPopupFocusEscapePounds('/help/doc/user_ed.jsp?body=%2Ftrain%2FonlineSupport.jsp&loc=support&showSplash=true', 'Help', 700, 600, 'width=700,height=600,resizable=yes,toolbar=yes,status=no,scrollbars=yes,menubar=yes,directories=no,location=no,dependant=no', false, false);" title="support (New Window)">support</a> page.:
(00O40000001zhhy) could not be removed during uninstall.
Data Not Available: The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our <A href="javascript:openPopupFocusEscapePounds('/help/doc/user_ed.jsp?body=%2Ftrain%2FonlineSupport.jsp&loc=support&showSplash=true', 'Help', 700, 600, 'width=700,height=600,resizable=yes,toolbar=yes,status=no,scrollbars=yes,menubar=yes,directories=no,location=no,dependant=no', false, false);" title="support (New Window)">support</a> page.:
I suspect the object ID listed in the error message is that of the report I deleted. I even tried reinstalling the same version of the managed beta package, which replaced the original report with a new instance of the same report, however, I still get the error referencing the original instance of the report. I am unable to upgrade to a new version of the package since it is in beta. So, I am stuck in a catch 22 here. I can't "upgrade" to a new version, nor can I uninstall the old version. Anyone have any suggestions. I've opened a case with Salesforce support, but I was wondering if anyone else out there might know of a way around this.
Sounds like a bug. What's your case number?
Thanks,
Andrew
My case number is 02254084. I also called support on the phone and talked with someone in support. The front line support person was unable to resolve it. They said they would escalate it to the next level. If you can help that along, I would appreciate it. :smileyhappy:
Haven't you got the two type of error when trying to install the managed Beta-released package.
CASE 1:
AppExchange Package Not Found
The AppExchange package with ID {0} could not be found. Please try again later. If this error persists it may have been deleted by the owner. If you are installing this from a public AppExchange listing, please report this missing package to salesforce.com. If you are trying to install a privately shared package, please contact the package owner directly to resolve.
CASE 2:
Package Installer error.
Cannot upgrade Beta package.You cannot upgrade a beta package, because developers can make incompatible changes to a package that has been released as a beta. To install a newer version of the package, you must first uninstall the existing version.
If you have faced this type of problem and got resolved it..so can you provide me the solution for it.