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ForcecodeForcecode 

What does this message in LMA mean ?

I try to modify a license for my managed package and I get this message in LMA:

 

>> The proxy user isn't available. Chances are they've deactivated <<

 

Is the customer org no longer active ?

 

Best Answer chosen by Admin (Salesforce Developers) 
shillyershillyer

Researched this internally and it means the customer org that is tied to this license is deleted. As a result, you cannot modify this license anymore. You can delete it however.

 

Hope that helps,

Sati

All Answers

shillyershillyer

Researched this internally and it means the customer org that is tied to this license is deleted. As a result, you cannot modify this license anymore. You can delete it however.

 

Hope that helps,

Sati

This was selected as the best answer
PrivacyAdvisorPrivacyAdvisor

Sati,

I have the same error message with different circumstances:

    Our company purchased a 1 year term for Enterprise edition (single user)

    We installed our Privacy Advisor product from AppExchange and it shows in our SFDC Enterprise system.

    Using our LMA tool, we get the message "The proxy user isn't available. Chances are they've deactivated "

 

Do we need to open a trouble ticket?

 

Regards,

 

Bill