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Licenses are missing lead, contact, or account info in some cases

We have had some customers install our applications from the appexchange, which uses the LMA to track and enforce who installs the app.  However, in some circumstances, and we are not sure when or why, the lead, contact, and/or account info collected at the time of installation is missing so we cannot determine who installed the app.


Can you think of any reason this would occur?


Also, there is apparently no update version history shown when a person updates an app to a newer version.  Only the initial install date is recorded.  We need to know when they last updated the app as well.  Is there any way to get that info from the LMA?

Message Edited by gregs on 04-30-2009 11:36 AM