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Broken Inline Account Hierarchy

I installed the Inline Account Hierarchy package on the App Exchange a while back and some how it is now broken.  It's the second time this has happened.  Not sure how it broke becuase I haven't changed anything in SFDC.  Funny thing is as the administrator, I can see it. It's only non-administrator who now see a broken Inline Account Hierarchy tree. All people can see now is the SFDC 

 

Any advice on how to fix this without un-installing the package and re-installing it again?

 

thanks,

p