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BenP email notification after trigger round robin record assignment
I've installed the round robin case assignment and it works great. I just can't figure out how to notify the new case owner after it's done. My workflow doesn't send the message because the case isn't assigned until after the workflows have fired. After that the after update portion assigns the case, and the user never gets the email.
The question could also be how can I get an email out to the user when a trigger assigns it after the workflows have run their course.
Any ideas?
Did you ever come up with a solution to this? I currently have the same issue.
Thanks
Eric
I set my rule to check if the case owner is equal to one of my queues. Then I setup an email to send out a notification to the case owner, but it's on an one hour delay. During this time the case's owner changes from the queue to the assignment group to the owner.
Hope that helps.