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Aniruddha.Manakeshwar
Can somebody help ?
How to change the options for Case owner ( Transfer case from one owner to another owner) ?
On the case details screen select the "Change" button for a case owner.
A screen is displayed where the Owner can be selected by category as “Queue”, “User” or “Customer Portal User”.
Depending on which of these 3 options is selected the User, Queue or Customer Portal User can be selected to transfer the case to.
How to update these three values? I want Case should be transfer to only one User (Liveguide), as they are the owner of the Cases.
I do not want to allow Case transfer to other user's?
Can somebody help ?
Meginfo_Aaron
A way I can think of is to remove the owner field from page layout, develope a VF page that has the same size & look of the case owner field and also allows users to search for only users, and put this VF page into the page layout. End users won't see the difference between this VF page and the standard case owner field.