Job Description

The Salesforce.com Administrator is responsible for leading the scoping, ongoing administration of and training on applications in American Credit Acceptance’s database of record, implemented on the Salesforce.com platform.  The database is currently used by American Credit Acceptance manage all sales within the organization.

Responsibilities

• Administration
  • Manage  American Credit Acceptance’s database of record, implemented on the Salesforce.com platform, for all organization users
    • Perform basic administration of  American Credit Acceptance’s Salesforce.com instance
  • Regularly perform database de-duping and cleanup procedures
  • Manage ongoing support requests and administrative needs of users
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Training and Documentation
  • Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
  • Develop and communicate a schedule for future database releases/enhancements
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
  • Assist users with report design and management
• Planning
  • Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
• Process Discovery and Management
  • Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
  • Work with development team to maintain, track and enhance American Credit Acceptance’s sales activities
  • Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Platform Integration
  • Work with online team to integrate web and online initiatives into the database
• Vendor Management
  • Manage outsourced Salesforce.com implementation partners as required
  • Manage ongoing relationship with Salesforce.com and the Salesforce.com Foundation
• Other responsibilities as defined

Basic Qualifications

• Excellent project management skills
• Experience with SFDC administration and implementation – 2yrs minimum
• Proficient in data manipulation (Excel, Access, FileMaker Pro)
• Knowledge of donor databases and database integration for websites useful
• Bachelor’s Degree preferred
• Ability to work in a fast paced, entrepreneurial environment
• Ability to work independently or in a group
• Ability to prioritize and manage multiple responsibilities
• Flexibility and openness to change
• Communicating clearly and concisely to individuals from various backgrounds
• Influencing others in both verbal and written mediums
• Entrepreneurial spirit
• Hunger to learn and grow

Key Skills

• Ability to administer Salesforce.com
• Data manipulation and cleaning
• Understanding Integration scenarios and design
• Strong documentation and training skills
• Interface with staff developing strategy as technical advisor