JELD-WEN, inc., a leading window and door manufacturer, is currently seeking a qualified individual to provide technical knowledge of the Salesforce.com platform as well as identify, evaluate and document functionality requirements that meet business needs.

This role will work closely with the Sales, Marketing and Customer Service departments to implement Salesforce.com projects globally. *This is a Business Analyst role.  Technical understanding is required but this is not a developer position.*

Salesforce.com Experience Required:

- 5+ years proven experience with designing, implementing and maintaining Salesforce.com applications (CRM, ServiceCloud, Marketing, Custom).

- Global experience. Understands strategies on how to roll out a CRM in a global environment where there are currently a variety of separate CRM solutions or no CRM at all.

- The position requires knowledge of and hands-on experience with, Salesforce.com application tiers, concepts, processes, technology, and tools.

- Understands Salesforce.com  Workflow, Approval Processes, Triggers, Classes, Security, Email, and General Administrative functionality.

- Work with other business analysts and business team to define technically feasible requirements.

- Responsible for delivering the design and development phases of the project for assigned projects.

- Work with internal and external vendor teams on all support/enhancement/project related activities.

- Working with support team on day to day support activities and on small enhancements.

Additional Desired Qualifications:

-  Experience with a Marketing Automation systems such as Eloqua, Unica, Marketo, SilverPop, Entiera, Neolane, Aprimo or similar.

- Maintain and manage the source control repository for assigned applications.

- Salesforce.com coding platforms.

- Experience with QlikView a plus.

- Experience with Sharepoint a plus.

General Business Analyst (BA) Responsibilities:

- Responsible for eliciting and documenting functionality requirements for software, hardware and third-party solutions.

- Works with JELD-WEN business units and the various IT groups to identify, evaluate and document functionality requirements that meet business needs. 

- Expert at drawing out the specifics of what the business needs to succeed. 

- Able to excel in a fast-paced environment while interfacing with several distinct groups and various personality types.

Communication:

- Demonstrates a high level of cultural understanding and emotional/situational intelligence

- Leads business meetings and presentations by developing clear meeting goals, logically organizing agendas and incorporating innovative presentation approaches when appropriate

- Articulates ideas clearly and concisely both verbally and in writing to varied groups of people

- Establishes a rapport quickly and build relationships with various personality types at different levels of the organization

- Communicate technical information to nontechnical audiences (and vice versa) in a manner that is clear, concise and understandable

- Moves fluidly across functional, technical and cultural boundaries to facilitate/build relationships and translate business needs into technology solutions

Critical Thinking:

- Gathers high level requirements and then proactively draws out “hidden” more detailed requirements to paint a complete picture of current and future needs (using methods like brainstorming sessions, interviewing, Visio diagrams).  Once gathered the BA would obtain buyoff from the business to ensure appropriate understanding.  Ultimately the BA is responsible for the quality of the solution that is being delivered – they are the *requirements* owner from an IT perspective.

- Understands end-user behavior with respect to their interactions with an IT solution

Other:

- Understands business strategy by being connected with department direction and how it supports the corporate strategy.

- Ability to take any request and treat it as if it were his/her own.

- Accountable for and manages to agreed deadlines and expectations.

- Flexible with time/schedule.

Please send resume and cover letter to jobs@jeld-wen.com with *Salesforce.com BA* in the subject line.