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Are there any help desk apps?

We're interested in allowing customers on our website to submit an inquiry to their manager about the state of their order. Are there any SalesForce solutions for this?


Can someone please reply with any SalesForce resources I could look at that act as a communications tool between customer and customer service?


Thank you!



Have you checked out the Salesforce Customer Portal? Take a look at the demo.


Hope that helps,