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jhart Listing "install count" is incorrect for older installs
I've spent today making sure our listing "install count" is correct (we were deprecating old packages, which negatively impacts the "install count" per this discussion board post).
On the "Publishing" tab of the AppExchange, the install count is the sum of the "Installs" column in the "Your Uploaded Packages" table for packages linked to that AppEx listing.
However, the "Installs" column of that table is not correct - only our most recent packages have a non-zero value.
Despite their "0" value in the "Installs" column, I know the older packages were installed as my LMA "Licenses" tab shows those version being installed.
Here is the "Your Uploaded Packages" table for our oldest package versions:
And here is an excerpt of our Licenses tab, showing that those versions are still installed at certain customers:
(note that the "Version" here is our version stamp, not the salesforce version number, as our packages pre-date Salesforce version number so we ended up with two numbering systems).
Not getting credit for these 10 installs isn't a big deal, but there are other old versions that are very widely installed but whose "Install" count on the AppEx "Publishing" tab still reads zero - that makes dozens (if not hundreds) of installs that aren't reflected in our App's "Install" count.
Salesforce support - I opened case 03411805 in the partner portal to track this issue.
The install count is based upon clicks in the AppExchange on the install button on the Confirmation page. It is deduped to prevent gaming of the system. Installs only go back to the time that the new AppExchange was introduced about a year ago now. It doesn't correspond to installs that you might have in the LMA. Those installs can include sources outside of the AppExchange and keeps track of uninstalls as well. Furthermore, if someone bails out of the install process part way through, there will be a record of an install (essentially an initiation of install) in the AppExchange, but no record in the LMA (as it was not completed). So to summarize, it isn't surprising that you might have different install metrics elsewhere.
All Answers
The install count is based upon clicks in the AppExchange on the install button on the Confirmation page. It is deduped to prevent gaming of the system. Installs only go back to the time that the new AppExchange was introduced about a year ago now. It doesn't correspond to installs that you might have in the LMA. Those installs can include sources outside of the AppExchange and keeps track of uninstalls as well. Furthermore, if someone bails out of the install process part way through, there will be a record of an install (essentially an initiation of install) in the AppExchange, but no record in the LMA (as it was not completed). So to summarize, it isn't surprising that you might have different install metrics elsewhere.
Ah, that makes sense.
Reviewing our packages, it looks like the first package that shows a non-zero install was released on March 9th 2009. The prior package, released Feb 20 2009, shows zero installs (which is not true). That jives with what you're saying.
It looks like we're missing a few hundred installs prior to March 2009, but the bulk of the installs are counted.
As long as the playing field is level, that's fine - thanks for the quick response.