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Kiran@13
(URGENT) how to create a dashboard for average number of cases closed per hour by each agent
I am not able to create a report on Avg NO.of cases that are closed by an agent in a day can any one suggest me on this
How to calculate the no of cases closed per hour in a day and find avereage ?
.thanks in advance
You can create an apex batch that will calculate the number of cases closed by all the users and store this information perhaps in a custom object. The batch can be scheduled to run every day.
Once the information is available in a custom object, it will be trivial to generate a report.
but i need cases closed per hour in a day in the report
@ngabrani
can u create a sample apex batch for me on this dont know how to write a apex batch