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Kiran@13Kiran@13 

(URGENT) how to create a dashboard for average number of cases closed per hour by each agent

I am not able to create a report on Avg NO.of cases that are closed by an agent in a day can any one suggest me on this

 

How to calculate the no of cases closed per hour in a day and find avereage ?

 

.thanks in advance

ngabraningabrani

You can create an apex batch that will calculate the number of cases closed by all the users and store this information perhaps in a custom object. The batch can be scheduled to run every day.

 

Once the information is available in a custom object, it will be trivial to generate a report.

Kiran@13Kiran@13

but i need cases closed  per hour in a day  in the report

Kiran@13Kiran@13

@ngabrani

 

 

can u create a sample apex batch for me on this dont know how to write a apex batch