Professional Summary

More than ten years of Management Consulting / Trusted Advisor experience in the delivery of innovative strategic solutions, to clients in the private, public and education sectors, both domestically and internationally.  Led initiatives and teams in the development of Customer Relationship Management (CRM), Collaboration, Knowledge Management (KM), Productivity, Business Process Redesign (BPR), Marketing, Adoption Strategy / Planning, and Enterprise Resource Planning (ERP) at both the enterprise and business unit levels, and developed holistic business and technology solutions that met and exceeded service and performance objectives.

Prior to Management Consulting, worked in the Financial Services and Insurance industries for 12 years, in Managed Care Marketing, Mutual Fund / Real Estate Investment Portfolio Reporting, Call Center Reengineering Operations, Financial Systems and Corporate Communications.

- MBA, 2000 - Duke University, Fuqua School of Business

- BA in Economics / Minor Concentration in Communication Sciences, 1995 - University of Connecticut

- Current DoD and DOJ Clearances

- Certified ScrumMaster

- Prosci Certified Change Management Professional

- One of the “First 500 Certified” Salesforce.com Administrators.

- Former Siebel 7 Certified Consultant

Recently completed 6 Month SFDC Service Cloud strategy, design and global implementation.

Current LLC registerd in Virginia USA - able to bill Corp-to-Corp.

Located in Washington DC Metro area - can travel up to 100%.

Contact - DaveRuss66@aol.com for resume and complete contact information.