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Nick Van Dusen I'm using Cases, and need the Case Origin picklist to be required, but also default to -None- so that people working the case are forced to choose an option. It's defaulting to Phone as the origin, even though that is not set as default in the layout.
What can I do to make the default selection -None-?
Are you using Record Types on your Cases? If you are, you might want to go through the Case Origin settings for each Record Type and verify that there is no default value set.