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Karthik TathiReddyKarthik TathiReddy 

How to add live agent to a package in salesforce?

Hi buddies,

I don't know why some features we are unable to use in salesforce. I would like to add live agent to a package in salesforce. How could i add the salesforce features to the package. I want to upload live agent skills, configuration settings, chat buttons etc regarding live agent. Please give any solution or reason why we are unable to add them to the package????????????

DarrellDDarrellD

Did you read the ISV guide which includes what can and cannot be included in a package?  I don't specifically know about Live Agent, but I would doubt it since they don't want people creating packages that potentially compete with their core products (Sales and Service Cloud) and Live Agent requires a few other items that the users may not have access to.

 

Darrell