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Jim BoudreauxJim Boudreaux 

Question about OEM Admin Licenses

According to our OEM Partner contract, 

 

13.1 “Admin User” means a subscription that may be used by the applicable Reseller Customer
only to configure and administer the OEM Service in support of such Reseller Customer’s use of
the Combined Solution. An Admin User may not be used to access, distribute, or use any CRM
functionality. CRM functionality is defined as access to CRM standard objects through standard tabs,
related lists in custom tabs, through the SFDC web services API or through reports and dashboards. CRM

standard objects include campaigns, leads, opportunities, cases, solutions and forecasts.

 

Does an Admin User have access to...

    ...Accounts?

    ...Contacts?

    ...Custom Objects?

 

aalbertaalbert

Yes, correct. The key point is that the admin license is a full admin license, but the contract is restricted that admin from only performing actions related to the OEM solution and not leveraging CRM. 

DarrellDDarrellD

So as further clarification, yes Admin user has access to EVERYTHING. But you are limited in what you are SUPPOSED to access on behalf of your customer as outlined in @aalbert list.