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tzuvytzuvy 

SalesForce Cloud Scheduler Define Group as Resource

Hi,

 

We are trying to implement and take advantage of the new possibilities offered by this feature and I was wondering if it is possible to define a group in the scheduler to act as a resource in outlook.

 

Here is an example:

 

Let's say we have a customer that wants to set a meeting with one of our teams, let's say the support team. The meeting is offered by another team, let's say the sales team. I would like the meeting to be arranged by the client and the sales team and automatically appear in the support calendar without giving support the ability to accept or not. Mostly the idea would be to define them like we would define a room in outlook.

 

Is this possible?

 

Thanks

 

Tzuvy