Apex Code Development You need to sign in to do that
Don't have an account?
Divya Slef Serivce Portal Case
Hi,
When a customer creates a case using the self service portal - how can I view what the customer had entered in the subject & description fields? Currently, it creates a case and in the activity history I can view the auto-response that was sent to the customer. But it does not show what the customer entered in the description field while creating the case through the self service portal.
Any suggestions? I feel like I missing something that is very obvious.
Divya
When a customer creates a case using the self service portal - how can I view what the customer had entered in the subject & description fields? Currently, it creates a case and in the activity history I can view the auto-response that was sent to the customer. But it does not show what the customer entered in the description field while creating the case through the self service portal.
Any suggestions? I feel like I missing something that is very obvious.
Divya
If yes, then check the case page layout assignment and make sure your profile is using the layout that has the fields displayed.
Data can exist but remain hidden if the fields are not setup to be viewed.