Apex Code Development You need to sign in to do that
Don't have an account?
BluIdTi2gr Case Assignment - How Can I Skip Inactive Users?
Oh SalesForce Gurus....
I need to figure out a way to perform a round-robin case assignment, yet take into consideration if users are logged in or out. If the users that is next in line to receive a case is logged out, I need to skip them and assign to the next person in the queue. Otherwise I have to figure out a manual process to insure high priority items aren't "missed" if someone is out to lunch, out sick, on vacation - etc. Or...I'd have to change teh assignment rule everytime someone is out - which is ridiculous.
Any creative ideas? I only see that SalesForce tracks user "logins" and reports if the login was successful. I don't see where it tracks someone logged out, or if they are "active".
I also Have Same Question for Lead Assignment..
we Round Robin method to divide the lead to users but Sometimes User are inactive or long leave .then hoe we do this