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Mike @ G2
Case Description Validation Rule
Hi,
I m trying to implement a new validation rule that will throw an error message when my agents categorise the case as 3 options and enter the case description as "see chat" only, the best attempt at the formula i ve had until now is below, but i keep getting a syntax error, can anybody help?
Formula:
ISPICKVAL (Query_Type__c , "suggestion" || "complaint" || "threat" ) && (Description, "see chat")
Error Message:
Error: Syntax error. Missing ')'
The cursor jumps to right after the word Description when i click check syntax.
Thanks,
M
i found what i was looking for:
OR(
ISPICKVAL (Query_Type__c , "suggestion"),
ISPICKVAL (Query_Type__c , "complaint"),
ISPICKVAL (Query_Type__c , "threat"))
&&
OR(
Description = "see chat",
Description = "see chat.")
thanks anyways !
All Answers
Try this one
i found what i was looking for:
OR(
ISPICKVAL (Query_Type__c , "suggestion"),
ISPICKVAL (Query_Type__c , "complaint"),
ISPICKVAL (Query_Type__c , "threat"))
&&
OR(
Description = "see chat",
Description = "see chat.")
thanks anyways !
why didn't I think of that :-/