function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
RevJoelRevJoel 

Custom Escalation Field Calculation

I am attempting to create a custom field (checkbox) that will check the box if the case owner is not equal to the case creator. Here is my formula which is returning an error. I definitely need to learn more about formulas and how they work. How can I make this happen? Maybe I'm going about this all wrong.

 

Opener__c  <>  OwnerId

 

Thanks!

Best Answer chosen by Admin (Salesforce Developers) 
Steve :-/Steve :-/

 

 CreatedById <>  OwnerId

 

 

All Answers

Steve :-/Steve :-/

You can't create a Formula Checkbox field, to do what you want in your post you need to create a Workflow Rule (WFR) that evaluates the Owner.ID and CreatedBy.Id and a Field Update WF Action that checks/unchecks the box 
Steve :-/Steve :-/

 

 CreatedById <>  OwnerId

 

 

This was selected as the best answer
RevJoelRevJoel

Of course, I  have Professional Edition so..... :D
Steve :-/Steve :-/

PE ouch!  

Okay the closest you can get in PE would be a Fomula(Number) field (checkboxs are either 1/0/ or True/False)

 

 

IF(CreatedById = OwnerId, 1 , 0)

 

 
RevJoelRevJoel

Thanks, Steve! That works for now. I just need it for reporting and that solution works. You rock! 

 

1 virtual Pliney the Elder coming soon...