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geis6geis6 

Formula for Date over SLA

I'm using the Entitlements feature to track my SLA.  Basically what I'm looking for is a field that will populate with the Date of the entitled resolution, if the closed date is greater than the entitled response date.  Here is the formaul that I am working with:

IF( Entitled_Resolve_Time__c  >  ClosedDate,
Entitled_Resolve_Time__c, )

I suppose I should be looking for Entitled response +1 for the date that is goes over, but, baby steps.

Anybody have any ideas?

Cheers,
Ward
BuellBuell
What do you want to happen if the closed date is not greater than the entitled response date?
geis6geis6
I've pretty much abandoned this idea for now, thanks fr the curiosity though?  If I continue to work on this I'll post my findings.

Cheers,
Ward