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kim_lebicz Last Activity on Cases
Good Afternoon All
Does anyone know if it is possible to create a workflow rule based on the last activity on a case? I want to be able to send an email to the case owner if the case has been open for x days. Any suggestions would be greatly appreciated.
Thanks in advance.
Workflow rules can only be triggered when a record is saved. The system updating that field does not count as a save so cannot trigger any workflow rules.