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CRMGeneralistCRMGeneralist 

Close Case set Status field to Closed

Hello All,
 
When I close a case I want the Case Status field to update to Closed automatically. Any chance anyone can send me the code to create a New Close Case button that will do that or adjust the current one?
 
Renee
Erica KuhlErica Kuhl
I looked on the Developer Boards and found a thread that may help: 

http://community.salesforce.com/sforce/board/message?board.id=apex&thread.id=2394

Let me know.




CRMGeneralistCRMGeneralist
This one seems to be to close tasks when a case is closed. I am looking for when you click the Close Case button that it updates the status to closed. The example is great but I do not know how to apply to my needs :smileyhappy:
 
I need the exact code, coding for dummies!
Erica KuhlErica Kuhl
Sorry about that - maybe it would be better to post on the Developer Boards for this question.  They are very active and will respond quickly.  Out of my range of expertise.  Here is the link: 

http://community.salesforce.com/sforce?category.id=developers
JakesterJakester
JakesterJakester
That previous post shows how to make the button you want-

On a related note, does anyone know of a way to override the Save and Close button so that it skips the Closed Case screen and sets it straight to Closed?
CRMGeneralistCRMGeneralist
That will be very helpful, thanks :smileyhappy:
Walter@AdicioWalter@Adicio

This help article from salesforce sets values on the close case page and skips the close case page.

 

https://na1.salesforce.com/servlet/servlet.FileDownloadPkb?file=00P30000001luB2&orgId=00D000000000062&pPid=50130000000KgAR

CRMGeneralistCRMGeneralist
So I am trying to create this button attached is the code I used from an earlier post, however I get this error message;

Problem with the OnClick Java Script for this button or link

Expecting ';'
devmiesterdevmiester

jakester,  Did you every figure out the Save & Close button override?