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RupaliJRupaliJ 

How to send SMS from workflow rule?

I want to send SMS at some specific time. Can anyone please suggest me some solution to send SMS from time dependent trigger action in workflow rule or using some other way?

 

Thanks.

kiranmutturukiranmutturu

there is native SMS sending feature in salesforce .. only you can send an email.. 
RupaliJRupaliJ

Hi Kiran,

 

I am new to this. Can you please explain this in detail or else please provide me some helpful links.

 

Regards,

Rupali.
bob_buzzardbob_buzzard

Our BrightSMS product allows sending SMS from Apex code:

 

http://appexchange.salesforce.com/listingDetail?listingId=a0N30000003IUEUEA4
RupaliJRupaliJ

Hi Bob, 

 

I am able to send SMS through my apex code. But my requirement is that I want to send this SMS 2 hrs before my Event. Can you please suggest me some solution to achieve this?

 

Thanks,

Rupali.
bob_buzzardbob_buzzard

I don't think you'll be able to do this directly through workflow - I reckon you'll have to use time based workflow to update a field on a record, and that will cause a trigger to fire that sends the sms.
RupaliJRupaliJ

Hi Bob,

 

I have tried this. But, its not working. I called my apex class used for sending SMS from trigger. But its giving me an error.

 

 Update failed. First exception on row 0 with id 00690000005ib2oAAA; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, SendSms: execution of AfterUpdate caused by: System.CalloutException: Callout from triggers are currently not supported. Class.upsidewirelessComWebserviceSms.SMSSoap.Send_Plain: line 192, column 13 Trigger.SendSms: line 39, column 65: []

 Please suggest me some solution to resolve this.

 

Thanks.
Gold HassanGold Hassan
You can try SMS Magic Interact (https://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE) - Addon- SMS on Salesforce Workflow.

SMS Magic Team (http://www.screen-magic.com)
Guy_KeshetGuy_Keshet
you can use an outbound message on a workflow. You'll than need to impmenet a listener on your SMS gateway to process the message and send an SMS: https://developer.salesforce.com/docs/atlas.en-us.198.0.api.meta/api/sforce_api_om_outboundmessaging_understanding.htm
James Smith 168James Smith 168
You can use process builder to send SMS at some specific time by using 360 SMS App. The App provides many functions such as Auto/Custom Opt-out, Reminders, Analytics, Message history etc. The App integrates well with Salesforce and it is cost effective too.
Take a look on the link- https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000DpSyIEAV
or for further queries go to- support@360degreeapps.com
 
Luke ShepherdLuke Shepherd
Hello Rupali,

With the help of Girikon Smart SMS App, you can send SMS by creating workflow rule and creating a new task. When the rule criteria is met then SMS will be sent out to the recipient automatically.

Thanks,
Luke