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motumotu 

Assigning a "Generic" email address in the "from" section for email alerts

We currently send out emails to Case Contacts to let them know the case number assigned to them.  We use this with Email Alerts using an email template (more professional looking).  Problem is, the cases are assigned to a queue and we would like the email to show that it is from our generic service email address rather than the email address from the Case "Creator".

 

Anyone have any ideas on how this may be done?

werewolfwerewolf
Unfortunately you can't do that right now.
motumotu

Well, thanks for taking the time to respond even though it is not the answer I want to hear. :smileymad:
Dan_LichtmanDan_Lichtman

 

Hello,

 

 

Try to change the email address under my email settings to your support email address (you need to confirm the new address ).

 

Now, you have two email address - try to send an email from salesforce you will see the "From" line.

 

Try your workflow rule.

 

If it works, change the email address to the rest of your team.

 

 

 

 
motumotu
Excellent idea!  I will give it a try and let you know if it works!
werewolfwerewolf
That will work for emails you're sending via the Send An Email page (you can also add email addresses there by adding Email To Case routing addresses) but it won't work for Workflow Email Alerts.
werewolfwerewolf

Incidentally, though, this blog post may be of interest to you:

 

http://blogs.salesforce.com/support/2008/07/the-quick-email.html