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CRMGeneralistCRMGeneralist 

Customize Send an Email Button

When Sending an Email from a Case we want to enforce that it uses a "Department Email" such as

 

support@salesforce.com, can this be done with coding and if so does anyone have the code?

Amber NeillAmber Neill

This is the only way we could figure out how to do it...

Each Customer Support Rep has to change their Email Settings by going to Setup --> Personal Setup --> Email --> My Email Settings.  They have to specify that their email address is support@yourcompany.com.

I had to ask Salesforce support for special permissions to allow folks to send from this address otherwise any new user who needs to send from this address has to be confirmed by an email to that address.  In our case that created an Email2Case!

It isn't ideal and it seems like there should be a better way, but as best I can tell there isn't.

Feel free to contact me directly for pointers.

Amber

CRMGeneralistCRMGeneralist
Thanks Amber that is what I ended up doing as well, I was hoping you could build it in the button easily.