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AchibberAchibber 

Email to Case- Capture Screenshots from email into the Case record

if there is way to capture the screenshots from the emails in the SFDC case by either converting them into an attachment or somehow capturing the image via visualforce once the user has saved the case.

 

Does standard Salesforce functionality provides any option?

 

 

If not, can we do it via native code?

Message Edited by Achibber on 05-04-2009 06:21 AM
a.schaefera.schaefer
Producing a screenshot is something that's client side i.e. on your computer (be that a Windows-, Linux- or Mac machine) and since Salesforce runs (mostly) server side it won't be able to provide this functionality for you.
One could try to modify one of the many browser snapshot utilities (e.g. Pearl Crescent for Firefox) to automate the desired functionality and attach the file.

If I may be so bold and ask: what's the advantage/gain of a screenshot of an e-mail?
HTH - Andreas
AchibberAchibber
Since we are using email to case functionality and user would like to send the screenshot depicting error or explaining scenario which we would like to attach to case.
a.schaefera.schaefer

With standard E-mail to Case functionality Screenshot (like all other attachments) are stored with the E-mail object in the "Google Docs and Attachments" related list with a convenient "View" link next to it. It could be that you need to add the E-mail related list to your Case pagelayout first:

case_detail

=>
email_attach

 

of course, one could conceive creating a custom formula field that would display the image, even more convenient in a VF page
- Andreas

Message Edited by a.schaefer on 05-05-2009 01:24 AM