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kfm2012kfm2012 

Email to Case - email notifications

 

I've set up email to case and have a trigger that assigns the case to a particular queue under certain conditions.  When cases are assigned to this queue, i'd like an email notification to go to the queue members.  I checked the settings in the queue and under Case - Support Settings but can't seem to get emails to automatically send to the queue members.  Any help would be appreciated.  thx

Best Answer chosen by Admin (Salesforce Developers) 
sanjdevsanjdev

Hi 

 

Please set "Send Email to Members" to checked/true in the queue and it will work as expected. Please follow link "http://na8.salesforce.com/help/doc/en/setting_up_queues.htm" for more details.

 

Cheers

Sanj

 

Please mark it as resolved, if it helps you.Else let know the issue.

All Answers

sanjdevsanjdev

Hi 

 

Please set "Send Email to Members" to checked/true in the queue and it will work as expected. Please follow link "http://na8.salesforce.com/help/doc/en/setting_up_queues.htm" for more details.

 

Cheers

Sanj

 

Please mark it as resolved, if it helps you.Else let know the issue.

This was selected as the best answer
kfm2012kfm2012

thanks!  Yes, we had that checked before I posted this but we realized emails were caught in spam filter. thx again