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kfm2012
Email to Case - email notifications
I've set up email to case and have a trigger that assigns the case to a particular queue under certain conditions. When cases are assigned to this queue, i'd like an email notification to go to the queue members. I checked the settings in the queue and under Case - Support Settings but can't seem to get emails to automatically send to the queue members. Any help would be appreciated. thx
Hi
Please set "Send Email to Members" to checked/true in the queue and it will work as expected. Please follow link "http://na8.salesforce.com/help/doc/en/setting_up_queues.htm" for more details.
Cheers
Sanj
Please mark it as resolved, if it helps you.Else let know the issue.
All Answers
Hi
Please set "Send Email to Members" to checked/true in the queue and it will work as expected. Please follow link "http://na8.salesforce.com/help/doc/en/setting_up_queues.htm" for more details.
Cheers
Sanj
Please mark it as resolved, if it helps you.Else let know the issue.
thanks! Yes, we had that checked before I posted this but we realized emails were caught in spam filter. thx again