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pbreit Reopen Case when customer replies to email
Is there any way to have a Case be re-opened when a customer responds to an email reply? I saw some suggestions that this could be accomplished with Workflow but we are on Professional and would not want to upgrade for something as basic as this. Please help!
How i can restrict automated reply messages for users given the reply .
Users once given the reply from Email and he will get automatic reply to us and closed case will be reopend.
Thanks,