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pbreitpbreit 

Reopen Case when customer replies to email

Is there any way to have a Case be re-opened when a customer responds to an email reply? I saw some suggestions that this could be accomplished with Workflow but we are on Professional and would not want to upgrade for something as basic as this. Please help!
ve krve kr
Hi,
How i can restrict automated reply messages for users given the reply .

Users once given the reply from Email and he will get automatic reply to us and closed case will be reopend.
Thanks,