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Mass e-maill custom fields error
Hello,
I need help with mass e-mail, templates & custom fields. I would like to send emails to leads based on a specific publication they downloaded from our website. The problem is even though the {!Contact.FirstName} field works great (automatically inserts the leads first name, see below) the custom field Download ( {!Download} ) that I created does not work.
Instead of prefilling the title of the downloaded white paper {!Download} (or {!Contact.Download}) field just leaves a blank space. Below is the actual sentence from my template.
Hello {!Contact.FirstName},
Thank you for downloading our publication {!Download} (<---- custom field) from our website.....
Please help,
Kush