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RMMikeRMMike 

Case First Response Time Calculation

Does anyone know how I might go about calculating  the time to a first response either by email or case comment for a case. I have the professional addition which does not have workflow and as such I cannot use any suggestions I have seen elsewhere on this forum.

 

Basicaly I need to calculate:-

 

Response time = Time of first response (email or case comment) - case created date.