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RMMike New Case Email
I would like to have a field on a case that flags if there are new unread case comments or new unread emails that have come in from customers. I can see how to check for "HasCommentsUnreadByOwner" but cannot see anyway of picking up if the case has any unread emails. Any help would be greatly appreciated.
Mike
Proffessional addition user
alvatseRather than having a flag, we went down the path of creating a workflow to update Case Status to 'Updated by Customer' with this rule criteria: LastModifiedById <> Parent.OwnerId.