function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
br-progressbr-progress 

EmailMessage trigger not executing when reading email on case

I created a trigger for the EmailMessage object that, when executed, updates a field on the parent case (runs a SOQL that counts all the emails on the case that are unread and updates the count). The update event on the trigger does not fire when a user opens an unread email from the emails related list on the case even though this action changes the status on the email from New to Read.  Does someone know the reason and is there any way I can trap for this event?

 

thanks

Brian

Sebastian75Sebastian75

Same behaviour when using Workflow on the Email object.

Workflow is not triggered when the status of the Email changes from Unread To Read.

 

Any chance someone found a workaround on this?