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Ek0nomik Time Dependent Workflow - Am I understanding correctly?
I want to make sure I understand the time dependent workflows before I activate the rule I put in place.
The goal I am trying to achieve: automatically closing cases based on status, if it has not been modified in 14 days.
I have a workflow created with an evaluation criteria of "When a record is created, or when a record is edited and did not previously meet the rule criteria". The rule criteria is looking for a particular status. Then I have a field update within a time dependent workflow action which executes 14 days after the case last modified date.
Does this sound right? Is this only going to be executed when a record is created or edited, as the evaluation criteria states? Even if the record isn't edited, I would like this time dependent field update to kick in if the criteria is met.
Hey Eko,
Time dependent workflow, as the name suggests fires when the time criteria is met.
If the workflow rule is in effect when this time occurs, the time trigger fires the workflow action.
Thanks
RAD