Hi there,

I am trying to assign cases generated by a portal user (from child account) to another portal user (from parent account).

From what I have read in these boards, changing ownership of cases is different from changing ownership of any other type of record (standard or custom).

BTW, I am not a pro by any means but slowly getting confident at coding triggers.

Any help will be appreciated.

Cheers

This is the trigger:

 trigger AssignCasesCreatedByCustPortUsers on Case (before insert) {

List<ID> ParentIdsofCases = new List<ID> (); // List of ParentIds of cases


// From the list of trigger records (in memory), build the list of ParendIds for those cases that need to be assigned to a portal user
for (Case c: trigger.new){
    if (c.account.parentid!= null){
        ParentIdsofCases.add (c.account.parentid);
    }
}
// Retrieve the list of users that are associated with the parentIds

List<Case> UpdatedCases = new List<Case> ();
List<user> UsersofParentIds = [Select id,contact.accountid From User Where contact.accountid IN:ParentIdsofCases];

//for (List<user> U: [Select id,contact.accountid From User Where contact.accountid IN:ParentIdsofCases])

for (Case C:Trigger.new){
  for (User U:UsersofParentIds) {
        If(c.account.parentid == u.contact.accountid){
            // assign case to user
            Case CaseToUpdate = C;
            CaseToUpdate.ownerid = u.id;
            UpdatedCases.add(CaseToUpdate);
        }
    }
}
update UpdatedCases;


}