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NIKAL
emailtocase response to correct case
I've setup emailtocase as well as a auto response rule to notify the customer of their new case created. The communication trails ends there.
How do I setup if a customers responds (via email) to a case that has already been created and have their email attach to the correct case?
Thanks,
newb.
Newb,
Here's what you do:
Go to Setup --> Customize --> Cases --> Email to Case
In the section labeled "When sending email from a case, insert Thread ID in the following sections:" check both boxes.
Save
There ya go!
Best of luck!
Amber