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Br1Br1 

Email to related contact on case creation / update

I want to send an email to the related contact of a case when the case is modified or created.

 

I've done a  workflow to send a email alert to the related contact, and a email template in plain text.

 

I create a case from the cases tab, but nothing happens, the email are not sent to the related contact.

 

The workflow rule is active , i've checked all the possible mistakes...

 

Any idea of what can be happening ?

MarkSilberMarkSilber

Try changing the Recipient Type to "Email Field" and select "Contact Email" instead of Recipient Type "Related Contact" to see if that works.

 

Also, workflow rules that automatically send email associated to Cases do not show up in the Email Message related list.