+ Start a Discussion
lvivaninlvivanin 

More than one inbound e-mails to the same Case number

I am creating Cases using Email-To-Case. How can I link another incoming email(s) to an existing case?

 

any suggestions?

paul-lmipaul-lmi
are you talking about de-duplication, handling replies to existing case emails, or a mix?  i handle replies to cases by putting the caseID in the footer of the email and then using a regex to look for it in the inbound email handler, and if found, attach an activity instead of creating a new case.  if you're talking about de-deuplication, your best bet is probably going to be based on the fromaddress.
lvivaninlvivanin

Thank you very much paul-lmi.

 

I found the solution at Appexchange: link

 

By installing this package I get the e-mail attachments as the Case Attachments (under Notes & Attachment)  - which was my initial requirement.