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Avaya CTI and IVR/VP integration with Salesforce.com
Hi,
We need to integrate salesforce.com with Avaya(CTI) and IVR/VP. We identified the following major components that forms major part of the SFDC development effort.
Could anyone who already have done this type of integration let us know the level of effort (LoE) in ours or man days for this type of integration ( including DESIGN and DEVELOPMENT)from a pure SFDC development perspective.
1. Softphone installation, configuration and Layout modifications.
2. Avaya Call Center (XML File) installation/configuration
3. Agents or User Profile Configuration
4. CSR Phone routing business logic (Custom Apex Code)
5. Web Services for IVR/VP(Custom Apex Code )
Thanks for your time.
https://www.geomant.com/end-user-solutions/desktop-connect
or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV