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MiguelGuerreiroMiguelGuerreiro 

Email to case issues

Hello,

 

We are running a email to case agent, behind our firewall, with around 12 support email addresses. The agent will look for new email every 5 minutes.

Sometimes we receive a lot of messages in one mailbox (with heavy attachments). Since it takes a few minutes to scan all those emails the other mailbox keep stacking up. It takes a few minutes or hours to get a normal flow of email in to salesforce.

 

We are thinking of splitting the email addresses in several email to case agents.

 

Does anyone have another solution we could try?

 

Thanks!