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Milo6996Milo6996 

Contact roles in case object, how to show on contact record they are assigned to case

Hi Guys and Gals

 

This is my first post so be gentle.

 

I have an issue I am trying to work around with contact roles on cases.

 

When on a case, there is a user lookup field that when populated you are able to see from within that particular contacts related list that they are related to that case.

 

I understand the contact roles are designed to be an independent linking object displaying on that individual case what a contacts role on that record is. So in other words a stand alone piece of information only relevant on that individual case...

 

However

 

I have a client that can have many different contacts assigned to one case. I need to be able to devise a way so when in a contact I am able to see what case this contact is assigned to regardless of them being the main contact or contact role.

 

Is this something that can be done in apex. (if it is possible and straight forward enough, I can get some apex guys involved at work)

 

OR - has anyone else experienced the problem and found a clever way round?

 

 

Thanks in advance