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CKN wrote:

I need to implement the following; Based on the below criteria for case creatorID and case owner id, I want to display a message ( not a error message) stating " This case was created by a CAS agent. It will get reassigned to the case creator"). Right now my code displays an error message but the user has to go back to the case and change owner. 

 

Is there a way to display a message and change the ownerid automatically via the trigger?

 

if ((a.STATUS == 'Awaiting Internal Response'&& a.RecordTypeID == '012300000004rDZ')&&  
                     (casecreatoriwdalias =='CAS' ||casecreatoriwdalias =='TASR/P1')&&  
                       (iWdAliasCaseOwner == 'DISP'|| iWdAliasCaseOwner == 'RCC'))     {
                         a.IWD_Testing__c = 'trigger 2 enter the loop';    
                         a.iwd_check__c    = true;                        
                                }// status
                                
            if (a.iwd_check__c){
                   err_msg = 'Case opened by TASR/P1 or CAS Agent: Please assign it to:';
                   err_msg += casecreatoriwdalias + ' ' + a.CreatedById + '<br>';
                   a.addError(err_msg);

                   a.ownerid  = caseowner;
                   } 

Thanks

Chitra

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Chitra,

I am assuming that a.iwd_check__c field is a checkbox field that is set to true whenever the trigger runs. If that is the case and if the a.iwd_check__c condition is true than you want to display the message in a standard JavaScript alert window.

Here is an example of how you can possible resolve this issue. The first option shows you a way to only display the alert message based on the value of the form. The second option requires you to get rid of the trigger and process the record from the page directly.

First Option:

Step1: Create a new VF Page

<apex:page standardController="Case">
 <script language = "JavaScript">
   var msg = '{!Case.casecreatoriwdalias} ' + '{!Case.CreatedById}'


 if ('{!Case.iwd_check__c}' == "True") {
alert ('Case opened by TASR/P1 or CAS Agent: Please assign it to: ' + msg);
}
 </script>
</apex:page>

Step 2:

Edit the page Layout and drag the newly created VF page and save it with only 5px height.

Step 3: Click Save and Continue.

This should simply display the check box. This will only display the Alerts.... 

if you want to display the Message and then also changed the owner, you will have to do the following. I will leave the final decision to you on which option you want to implement.

Second Option:

Step 1: Disable the TriggerCase opened by TASR/P1 or CAS Agent: Please assign it to:

Step 2: Create a VF Page with as follows

<apex:page standardController="Case">
<apex:includeScript value="/soap/ajax/13.0/connection.js"/>
<script langauge = "JavaScript"> 
alert('Case opened by TASR/P1 or CAS Agent: It will be automatically reassigned to: ' + '{!$User.FirstName}' + ' {$User.LastName}');
if ('{!Case.Additional_Emails_adds__c}' != "") //Replace this with your conditions 
{
var CaseObj = new sforce.SObject("Case"); 
CaseObj.Id = '{!Case.Id}'; 
Case.Ownerid = '{!$User.Id}'; //Not sure if this is correct according to your logic.

var result = sforce.connection.update([ContactNoteObj]); if (result[0].success=='false') { alert(result[0].errors.message); } else {  alert('Success'); }} location.reload(true);  </script> </apex:page>

Step 3: Add the Page to your case page layout.

Let me know if this helps...