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David81David81 

Trigger or Workflow on EmailMessage Status?

Maybe I'm missing something here, but I can't seem to get a Trigger or Workflow to kick on when looking at the Status field on EmailMessages, specifically looking for "Replied". We'd like to tag the cases with a "First Response" DateTime.

 

The workflow I set up is a "When created or when edited and didn't previously meet..." and the criteria are Status = Replied AND Case.First Response = null. Apparently when replying, only the newly created EmaiMessage triggers workflow or Apex. Am I missing something here? Is there no way to use system initiated changes to Status on EmailMessages?

 

*I know could probably just trigger it on the new message creation, but "technically" it really should be on the Replied status, not the Sent in my mind.

*werewolf**werewolf*

You're right, the "Read" flag on EmailMessage does not presently trigger Apex or workflow.