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Tom DJTom DJ 

UNKNOWN_EXCEPTION, unable to obtain exclusive access to this record

 

I have an App Exchange application that is getting the following error out in the field on a custom record that was created for our application's use.

 

    System.DmlException: Insert failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, unable to obtain exclusive access to this record 

 

I could not find anything on this error except for one posting back in 2008 which never publicly posted the fix.

 

Does anyone know what this exception means?  Sounds like something having to do with record locking, but the app is not doing record locking.

 

Thanks in advance.

 

Tom DJ