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sravanisravani 

lead to case

What is functionality of   lead- to-case

 

Thank u

bob_buzzardbob_buzzard

I'm not aware of any lead to case functionality in Salesforce.  Leads and cases are fundamentally different things.  A Lead is a prospect - a company and person that you don't currently do business with, but would like to.  Leads get qualified out or converted into accounts/contacts in order to progress sales opportunities.

 

Cases are raised by your customers to indicate a problem or issue that requires resolution.

 

There's also email to case and web to lead functionality that allows leads/cases to be captured from outside Salesforce.

Arnout KoelewijnArnout Koelewijn

There is of course a situation where you do would like to convert a lead to a case:

https://sites.secure.force.com/success/ideaView?c=09a30000000D9xtAAC&id=08730000000YjgjAAC&mc=

 

Do you have any thoughts on this?