Apex Code Development You need to sign in to do that
Don't have an account?
awil knowledge article "assigned to" field
We're interested in automating the article assignment process via Apex.
How can we access the "Assigned To" and "Assigned By" fields (if they are fields) for articles in a draft status? We can't see these fields on the KAV object, or really anywhere in the ERD (http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_guidelines_knowledge.htm).
Can we read or write this parameter?
Even we are interested in this. Please let me know if you find anything about it.
Did you find a solution for this? or is this something on the road map?
Hi,
Are you able to access "Assigned By" and "Assigned To" fields for Draft articles.
Please let me know if there are any workaround to access these fields.
Thanks,
Harika.
Hi,
This information is store in this object: ProcessInstanceWorkitem.
Example:
SELECT ProcessInstance.targetObjectid FROMProcessInstanceWorkitem WHERE ActorId = '00GD0000001FGkT'
This query will list all article that are assigned to this person.
Hi,
Thanks for the reply. It works for me.
Can you help me to solve the following issue:
If I query articles with publishstatus as "Online", then it returns the articles that are published and also the articles that are scheduled for archiving.
I didn't find any field in knowledge object to get the information about scheduled archival date.
I would like to know are there any workaround to get the information of articles that are scheduled for archiving.
Thanks,
Harika.
Today, you can get this information using the REST API. You can find the documentation about it here: http://www.salesforce.com/docs/developer/knowledge_devpre/index.htm .
That's the only solution available.
Hi,
In order to change the "assigned to" field of an article, use the method KbManagement.PublishingService.assignDraftArticleTask
Kindly