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TechnoGeek61TechnoGeek61 

How do I save an outbound email message (via a template) in the case email list?

I have a batch Apex process that sends an email message to the contact for a case when some conditions are met via the Messaging.SingleEmailMessage class using an email template as follows:

 

        Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
        
        mail.setTemplateId(EMT.Id);
        mail.setUseSignature(false);
        mail.setBccAddresses(mailTo);
        mail.setReplyTo('support@XXXXXXXXX');
        mail.setTargetObjectId(myContact.Id);
        mail.setWhatId(myCase.Id);
        mail.setSaveAsActivity(false);

The code works exactly as I expect, but I also need the message that was sent out to show up in the Email related list of the case (so that we have a copy of the message that was sent attached to the case).

 

My initial plan was to also add an EmailMessage object to the case via "EmailMessage myEmailMsg = new EmailMessage();" call, but when it came to the TextBody field, I am not sure what I should use here since the message is created via a template.

 

Does anybody have any suggestions on how to have the outgoing message attached to the case?

 

Thanks!

 

Marc

_Andreas__Andreas_

Hi Marc,

 

I was having a similar issue with sending a single e-mail, and resolved it by removing the following line:

mail.setSaveAsActivity(false);

After that, the outgoing e-mail correctly showed up in the Case detail Email list.

 

Hope this helps,

Andreas